WhatsApp account banned: how to request a review

A WhatsApp ban can cut a person off from family, or a business from its customers, overnight. Many bans are triggered by automated systems that look for spam patterns, and many can be reviewed.

Temporary or permanent?

• Temporary bans usually come with a countdown and often follow the use of an unofficial app or behaviour that looks like spam. When the timer ends, the account works again, as long as you switch to the official app.
• Permanent bans say the number is banned from using WhatsApp. These can be reviewed if you believe they were a mistake.

Why numbers get banned

• sending many messages to people who have not saved your number
• being blocked or reported by many recipients
• adding people to groups without their permission
• using modified or unofficial versions of the app
• automated or bulk messaging outside the WhatsApp Business Platform
• content that breaks WhatsApp’s terms

How to request a review

1. Open WhatsApp and register the banned number.
2. Choose the option to request a review.
3. Add a short, honest explanation. Say how you use WhatsApp and, if it applies, that you have removed an unofficial app.
4. Submit, then wait for the reply inside the app.

For businesses

If you message customers at scale, the WhatsApp Business Platform with approved templates and opt-in is the only safe route. Check that every recipient agreed to receive messages, that templates are approved and that your quality rating stays healthy.

How we help

We review what triggered the ban, prepare the request, and for businesses set up a compliant messaging flow so it does not happen again.