What to do when your Google Business Profile is hijacked
If someone takes over your Google Business Profile or changes it through user edits, an ownership request and Google support can get it back.
Signs
Changed phone or website, "permanently closed" status, an unknown manager added.
Steps
- Request ownership from the profile; the current owner is notified.
- If they do not respond in time, Google offers verification options.
- Suggest corrections and contact Google support for wrong edits.
- Review managers regularly and remove ex-staff.
Frequently asked questions
What if a competitor marks us closed?
Google may accept user suggestions; claimed, regularly updated profiles resist this better.