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Fake website customer warning

When a fake site or account appears, warning customers quickly and plainly limits fraud and reputational damage.

Template

Warning: fake websites and accounts
We have found a fake website ([fake address]) and social accounts using the [Brand] name. They are not connected to us.
Our official site: [address]. Our official accounts: [list].
We will never ask for [passwords / card details / advance payments].
If you entered details on the fake site, call your bank and tell us at [contact].

Notes

Pin it on your site and social channels; report the fake site to its host and Google.

General information, not legal advice. In real cases we work alongside lawyers who specialise in digital rights.

Frequently asked questions

Does a warning hurt the brand?

No; speed builds trust, silence makes victims blame you.

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