Fake website customer warning
When a fake site or account appears, warning customers quickly and plainly limits fraud and reputational damage.
Template
Warning: fake websites and accounts
We have found a fake website ([fake address]) and social accounts using the [Brand] name. They are not connected to us.
Our official site: [address]. Our official accounts: [list].
We will never ask for [passwords / card details / advance payments].
If you entered details on the fake site, call your bank and tell us at [contact].
Notes
Pin it on your site and social channels; report the fake site to its host and Google.
General information, not legal advice. In real cases we work alongside lawyers who specialise in digital rights.
Frequently asked questions
Does a warning hurt the brand?
No; speed builds trust, silence makes victims blame you.