Disputing reviews on Fiverr, Upwork and freelance platforms
One unfair review can stall work on freelance platforms; rule-breaking reviews and extortion attempts are reported to support with evidence.
Steps
- Keep order messages and deliverables.
- If the review is extortion (threats for refunds or extra work), send the in-platform messages to support.
- Use the platform's review dispute process for rule breaches.
- Reply briefly and professionally to reviews that stay.
Frequently asked questions
Can I settle off-platform?
Off-platform payment and contact are banned on most platforms.