Employee social media policy
A short, clear policy stops staff accidentally starting crises and makes clear who speaks in an emergency.
Template
1. Only authorised people speak for the company.
2. Never share confidential, customer or internal information.
3. When posting about the company on personal accounts, state that views are your own.
4. Do not answer customer complaints from personal accounts; route them to [team].
5. In a crisis, do not comment; share the official statement.
6. Report suspicious messages and links to [security].
7. Company accounts use two-factor authentication.Notes
Keep it short, give examples and sign it at onboarding.
General information, not legal advice. In real cases we work alongside lawyers who specialise in digital rights.
Frequently asked questions
Can employers police personal posts?
Only as far as confidentiality, reputation and legal duties require; private life is protected.