Reputation management for car dealers
Buyers check complaint sites, Google reviews and news about a dealer before visiting; a single fraud allegation story can stop sales.
Common problems
- Unresolved complaints and low brand scores
- Fake reviews from rival dealers or unhappy buyers
- Years-old disputes reported under "fraud" headlines
- Fake listings using the dealer's name
What we do
- We have removed negative stories about well-known dealers through publisher requests, anonymisation and delisting
- Complaint resolution and removal of rule-breaking complaints
- Reporting fake reviews and building genuine reviews
- Taking down fake listings and accounts
Frequently asked questions
How should we handle a buyer complaining after a sale?
Stay calm in public, share inspection reports and contracts privately; a resolved complaint builds more trust than a deleted one.