Reputation management for restaurants and cafés
For restaurants, the Google Maps rating matters as much as the shopfront; a viral complaint video or a fake review attack can undo years of work in a week.
Common problems
- Viral complaint videos and TikTok comments
- Off-topic or coordinated fake reviews
- Reviews from former staff
- False food safety claims
What we do
- Reporting rule-breaking Google reviews (Google reviews)
- Fast, short responses to viral videos
- A social media and review reply routine
- Evidence and legal requests for false claims
Frequently asked questions
Should we respond to a viral complaint video?
A quick, short reply that acknowledges the problem often stops the spread; long defensive statements start a second wave.