How to report Booking.com reviews
Only guests who stayed can review on Booking.com; reviews breaking the guidelines are reported from the property extranet.
Steps
- Open the review in the extranet.
- Report it with reasons if it breaks the rules: abuse, discrimination, personal data, naming staff negatively.
- Reply politely to the rest; replies show on the property page.
- Report threats or demands for discounts in exchange for good reviews, with evidence.
Frequently asked questions
Can someone who never stayed review us?
Booking only allows reviews from completed stays.