How to remove Tripadvisor reviews
Tripadvisor reviews drive bookings for hotels and restaurants; reviews that break the rules are reported from the owner's Management Center.
What can be reported
- Reviews by non-guests or about another business
- Abuse, discrimination and personal information
- Extortion reviews written after a guest demanded a discount or freebie
- Reviews from competitors or staff
Step by step
- Claim your listing in the Management Center.
- Report the review and name the guideline it breaks.
- If a guest threatens a bad review, report the threat before the review is posted; it is far stronger evidence.
- Reply to reviews that stay.
How to reply
Thank them, acknowledge without repeating the complaint, say what you fixed and offer a contact. Never post personal details such as a room number or the guest's name.
Frequently asked questions
Do Tripadvisor reviews show on Google?
Yes, the Tripadvisor listing is often a top result for a hotel or restaurant's name.