How to remove complaints from Şikayetvar
Most Şikayetvar complaints are resolved rather than deleted, but complaints containing personal data, insults or false claims can be reported for removal.
Two routes: resolve and remove
Resolve: open a brand account, answer quickly and concretely, fix the customer's problem and get the complaint marked as resolved. Resolved complaints lift your brand score and reassure readers. Remove: report a complaint for removal if it contains:
- Staff names, phone numbers or other personal data
- Insults or profanity
- Demonstrably false factual claims
- Fake complaints written by non-customers such as competitors or ex-staff
Step by step
- Verify your brand account.
- Reply to every complaint within 24 hours, personally and specifically.
- Report removable complaints with grounds and documents.
- Where personal data is involved, send an erasure request under Turkey's KVKK.
Frequently asked questions
Can we offer customers money to delete a complaint?
Solving the problem is legitimate; paying for deletion damages trust and can turn into a new crisis if screenshotted.