How to report and respond to App Store reviews
Apple will not delete a negative App Store review, but abusive, personal or spam reviews can be reported in App Store Connect and every review can get a developer response.
What can be reported
Abuse, hate, personal information, spam or content unrelated to the app, and coordinated reviews you can document.
Steps
- Open Ratings and Reviews in App Store Connect.
- Use "report a concern" on reviews that break the rules.
- Reply to the rest; users can update their review and rating.
- Show Apple's rating prompt at the right moment, after a successful action.
Watch out
Rewarding reviews or steering only happy users to review breaks Apple's rules.
Frequently asked questions
Can I reset my rating with a new version?
Apple lets you reset the rating summary on release; old reviews stay but the summary starts fresh.